All Purpose Glazing Websites Privacy & Cookies Policy

At All Purpose Glazing  we would like you to enjoy your shopping experience and we acknowledge in doing so you expect we will treat the information you provide in a serious and responsible manner. We understand how important it is to protect your right to privacy and securely maintain your details, that is why we put such a high importance on ensuring that all personal information you provide either through the All Purpose Glazing  websites or by other means is kept private. All Purpose Glazing lawfully processes personal data as a ‘Data Controller’ in accordance with the EU General Data Protection Regulation 2018 (GDPR), Data Protection Act 1988 and Data Protection(Amendment) Act 2003. This privacy statement discloses exactly what information we gather and how we use that information.

In summary you should know that:

  • We enforce the highest security measures to ensure your personal information is kept secure.
  • We only collect the information we need to provide you with the requested service.
  • We will never sell, rent or give away your personal details to anyone.
  • We loathe spam as much as you do!

Security

All traffic (transferral of files) between the All Purpose Glazing websites and your browser is encrypted and delivered over HTTPS. These websites have security measures in place to protect against the loss, misuse, and alteration of the information under our control, including without limitation protecting information behind a firewall (maintained by Magnet Protect) providing reassurance that your data is protected and encrypting your ordering information using a minimum of 128 bit encryption so that it cannot be read by a third party during transmission. Our website are scanned and our internal systems are also scanned on a regular basis by Windows Defender, providing reassurance that your data is protected.

The information we require to process your order is held on high-security servers. Credit/Debit card numbers submitted on the website cannot be seen in full or used by any person. The information you provide for payment purposes is logged and processed securely using our payment gateway provider. This means that we do not hold on our servers any of your financial details. Our payment provider is a PCI compliant online payment gateway that processes card payments and transactions in a secure host environment.

Credit/Debit card numbers provided over the telephone are entered directly into our secure payment system and are only stored if you have specifically requested this for convenience. In the event we do store your card details they are held securely with restricted access.

Information we collect

This notice applies to information collected or submitted on the All Purpose Glazing websites, or by other means such as email, live chat, social media, post, fax or a telephone call.

Orders and quotations

To process your order or to provide you with a quotation it is necessary to collect personal information from you, including your full name, billing/delivery address, phone number, email address and where relevant, company name, VAT number and payment details. For the purposes of fraud prevention and security, we also have a legitimate interest to collect your devices IP address and to request additional information to verify your identity or to approve credit facilities (e.g. job title,company number).

If you register an account on the All Purpose Glazing websites you will be required to provide a password to keep your details secure. Please follow our recommendations for choosing a secure password and do not reuse an old or existing password. We do not have access to your password as it is stored by the website in an encrypted form.

Contacting us

Should you choose to contact us using one of our online contact forms or any other means such as email, live chat, social media or telephone it is necessary for us to process your personal information in order to deal with your request. The information collected is dependent on the type of enquiry and we will only ask for information that is relevant to provide you with the best response. Your details will not be entered into our database or other systems unless you have placed an order, requested a quotation, or if we need to keep a record of your enquiry for legal or regulatory reasons. When submitting your information using one of our online contact forms, the data will be stored by the All Purpose Glazing websites  may be used to contact you about special offers. We never send spam &you can opt out at any Time. We will not use your email address or phone number to send you promotional offers without your prior consent.Never send us confidential information such as credit card details by electronic means (e.g. email, online form, live chat). If you need to provide us with this information, please call us.

Information disclosed to third parties

We may share your contact information with third party vendors and service providers who we employ as ‘Data Processors’ to perform tasks on our behalf. These companies include our payment processing providers (PayPal,Stripe,AIB Merchant Services), email service provider (Gmail), review collection service (N/A), courier services ( Fastway, DPD, DHL ), analytics/website services (Google,Addpeople) and Financial & Accountancy(Xero,Beyond), ERP( Workflowmax), Marketing tools(Facebook, Instagram, Mailchimp). We may also share your name and delivery address with our suppliers to enable direct shipment of an order.

Under certain circumstances, we may be required to disclose your personal information in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

Anti-Fraud checks

We may use your personal information to conduct anti-fraud checks that may help us detect, prevent and report fraud. This information may be disclosed to a fraud prevention agency (which may keep a record of that information).

Notifications about your order

We will use your email address and mobile phone number to send you emails and text messages about the status of your order. This will include an order confirmation email plus an email and/or text message when your order has been dispatched. We will not use your email address or phone number to send you promotional offers without your prior consent.

Notification of special offers

If you have given us your consent, we may send you occasional emails containing news or special promotional offers which may be of interest to you.

If you do not wish to continue receiving our special offer emails, an unsubscribe link is provided at the bottom of each email sent. Alternatively, please make an unsubscribe request by emailing info@allpurposeglazing.com  Please note that it may take up to 10 days to remove you from our marketing system, so you may receive correspondence from us for a short time after unsubscribing.

Communications relating to an order or enquiry are considered transactional and necessary toprovide you with the service requested, therefore you cannot opt out of these messages.

Retention of your personal information

We will retain your personal information for the period necessary to provide the services requested(e.g. fulfilling an order or sending regular newsletters), after which time it will be destroyed, unless alonger retention period is required or permitted by law, for legal, tax or regulatory reasons, or other lawful purposes. For example, if you have made a purchase we are required under Irish tax law tokeep your basic personal data (name, address and contact details) for a minimum of 6 years.

For products covered by our lifetime warranty we will retain a record of your purchase indefinitely or until you inform us that you no longer own the product. This record will include your basic contact details to enable us to verify a future warranty claim. You can ask us to delete this data but in doing so we will be unable to verify a future warranty claim without proof of purchase, such as the original invoice.

If you have created an account on the All Purpose Glazing websites your details will be stored by the website to enable you to access your order history and to make future purchases faster. Your details will be retained by the website until such time as you request deletion of your account.

If you would like us to delete your account please make a “Delete Account” request by info@allpurposeglazing.com

Cookies

What is a Cookie?

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. These Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies do lots of different jobs, like letting you navigate between pages efficiently,remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

  • Persistent Cookies

These cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

  • Session Cookies

These cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies used on Our websites

  • First Party Cookies – these are cookies that are set by this website directly.
  • Google Analytics – we use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.
  • WordPress – our website runs the popular WordPress CMS and cookies are used to Store basic data on your interactions with our website.

Cookies allow you to take advantage of some of the Website’s essential features.

For example, if you block or otherwise reject our strictly necessary cookies you will not be able to add items to your Shopping Basket, proceed to Checkout, or use any of our products and services that require you to Sign in. If you leave cookies turned on, remember to sign off when you finish using a shared computer.

Other ways to block or manage cookies

Most modern browsers allow you to control the use of cookies from the settings menu and you can opt out directly with some service providers. For example, you can opt out of Google’s use of cookies by visiting Google’s Ads Settings

Children

For the purposes of this policy a child is an individual under the age of 16. Although the content of our websites is suitable for children, the services provided are not intended for children. We ask that no-one under the age of 16 attempts to use these services, including submitting personal information via a contact form or by submitting an order.

Although we cannot stop a child from using the services provided, we attempt to prevent this by displaying a warning/disclaimer where relevant.

If we believe a child has submitted their personal data to us we will cease all communications and delete all personal data immediately.

Your rights

You have a right to access and request a copy of your personal data, to object to or restrict the processing of your personal data and to request rectification or erasure of your personal data. If at any point you believe the information we hold about you is incorrect, please let us know and we will update our records.

If you have any questions about this privacy policy, the use of your personal information, or if you wish to request us to stop using your information in any way, please contact our Privacy Officer using the details below. In order to comply with your request, we may ask you to verify your identity.

If you request erasure of your personal data, please note that we may be required to retain some of your data for a minimum period as explained in the ‘Retention of your personal information’ section above. Deleting your data may also prevent us from verifying a future warranty claim.

If you wish to raise a complaint on how we have handled your personal data, please contact our Privacy Officer using the details below. If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you can complain to the Information Commissioner’s Office.

Contacting us

All Purpose Glazing

The Glass Works,Skeoge Industrial Estate, Beraghmore Road, Londonderry BT48 8SE

Changes to our policy

This policy replaces all previous versions and is correct as of 16/04/2019. We reserve the right to change this policy subject to further governed amendments, this can take place at any time.